Responsible Gaming and Well-being Policy

At Big Max Pots and Pearls, we believe that entertainment should always remain fun and manageable. For most people, online gaming is an enjoyable leisure activity, but we recognize that it can carry risks for some. Our platform is actively committed to promoting responsible gaming behavior and providing the necessary support mechanisms for our users in Switzerland.

Access to our services is strictly reserved for individuals aged 18 and older. We employ a rigorous verification process to prevent minors from using our platform. Providing false age information is considered a serious breach of our terms and conditions.

We encourage all our users to observe the following rules:

• View gaming solely as entertainment and not as a way to earn money.
• Never gamble with money you need for essential matters like rent or groceries.
• Set a time limit for yourself and adhere strictly to it.
• Never try to "win back" losses immediately by taking higher risks.
• Do not play when you are stressed, depressed, or under the influence of substances.

Deposit and Loss Limits

You can set personal financial limits through your account settings. This includes daily, weekly, or monthly limits for the amount you can deposit or the maximum amount you can lose. A request to lower a limit is processed immediately.

Session and Time Limits

It's easy to lose track of time during interactive sessions. That's why we offer the option to set session limits. You will receive a notification or be automatically logged out after a preset duration has been reached.

Time-out and Self-Exclusion

If you need a short break, you can opt for a "Time-out" period ranging from 24 hours to several weeks. For a more structured break, you can request full self-exclusion. During this period, your account will be blocked, and we will cease all marketing communications.

It is essential to recognize problematic behavior at an early stage. Ask yourself regularly:

• Do you spend more time gaming than you can afford?
• Do you neglect social obligations or work?
• Have you ever lied to friends or family about your playing habits?
• Do you feel restless or irritable if you can't play?

If you feel you are losing control, it is essential to seek professional help. In Switzerland, there are numerous specialized organizations that offer anonymous and professional support. We encourage users to contact local advisory centers or national helplines that have expertise in the field of gambling addiction.

When sharing devices with minors, you bear an additional responsibility. Always make sure to log out when you are finished and keep your login details in a safe place. We recommend using parental control software to create a safe digital environment for your family.

Our team is trained to recognize signs of risky behavior. While the ultimate responsibility lies with the user, we reserve the right to proactively contact users or restrict their access if we have valid reasons to believe their well-being is at risk.